Welcome to Infinity Fantasy Clothing (hereinafter referred to as “we” or “the Site”). We are committed to providing you with quality shipping services. Please read the following shipping terms carefully to understand how we handle the shipping of your order. If you have any questions, please contact our customer service team.
Shipping Range
We currently ship to all states in the United States and some international destinations. Please check whether your address is within our shipping range during checkout.
Shipping Methods and Times
Shipping Methods:
We offer a variety of shipping methods to meet your needs, including standard shipping, expedited shipping, and international shipping. The specific shipping method and cost will be displayed at checkout.
Shipping Time:
Standard Shipping: Estimated delivery time is 5 business days.
Expedited Shipping: Estimated delivery time is 3 business days.
International Shipping: Estimated delivery time is 7 business days, and the specific time may vary depending on the destination country.
Please note: Shipping time is an estimate and does not include the time to process the order. Holidays or peak periods may cause shipping delays.
Order Processing Time
All orders will be processed and shipped within 2 business days after payment is confirmed. Order processing time does not include weekends and holidays.
Shipping Costs
Shipping costs will be calculated based on the shipping method and destination you choose and will be displayed at checkout. We sometimes offer free shipping promotions, please keep an eye out for our latest events.
Order Tracking
Once your order is shipped, we will send you a shipping confirmation and tracking number by email. You can use the tracking number to track your order status in real time on the shipping service provider’s website.
Shipping Issues
Delays and Losses:
If your order does not arrive within the estimated time, please first check the order status using the tracking number. If there is still a problem, please contact our customer service team and we will assist you in resolving the issue.
Damage and Missing:
If you find that the item is damaged or missing when you receive your order, please contact our customer service team immediately and provide the order number and photos of the damaged/missing items. We will handle the relevant issues for you as soon as possible.
Return Shipping
If you need to return the product, please follow our website return policy. Return shipping costs are borne by the customer unless the return reason is due to our or the shipping service provider’s error.
Thank you for choosing Infinity Fantasy Clothing. We are committed to providing you with quality shipping services to make your shopping experience pleasant and smooth!