Welcome to Infinity Fantasy Clothing (hereinafter referred to as “we” or “the Website”). These Terms of Use (hereinafter referred to as “Terms”) apply to any questions or concerns you may have when using our website (infinityfantasyclothing.com). Please read the following Terms carefully to ensure that you fully understand our policies and procedures. If you have any questions about these Terms, please contact our Customer Service Team.
FAQ
How do I create an account?
You can create an account by clicking the “Register” button in the upper right corner of the website and filling in the necessary information. After creating an account, you can enjoy a more convenient shopping experience.
I forgot my password, what should I do?
If you forget your password, you can click the “Forgot Password” link on the login page and follow the prompts to reset your password. We will send you an email with a link to reset your password.
How do I check the status of my order?
After logging into your account, click “My Orders” to check the status of your order. We will also notify you of the latest status of your order by email.
Shopping Guide
How do I place an order?
Browse the products on the website, select the products you like, choose the appropriate size and color, and then click “Add to Cart”. Once you have completed your purchase, click on the shopping cart icon and follow the prompts to complete the checkout process.
How do I cancel or modify my order?
If you need to cancel or modify your order, please contact our Customer Service team as soon as possible. We will do our best to accommodate your request, but if your order has already been shipped, you may need to follow our return policy.
There is a problem with my order, what should I do?
If you have any problems with the item you received, please contact our Customer Service team immediately with your order number and details of the problem. We will resolve the issue as soon as possible.
Returns and Refunds
What is our Return Policy?
We offer returns within 30 days of receipt of the item. Returns must be in their original packaging, unused and undamaged. Please check our Return Policy page on our website for details.
How do I make a return?
Please log in to your account, go to the “My Orders” page, select the order you want to return and follow the prompts to submit a return request. Our Customer Service team will guide you through the return process.
How long does it take for a refund?
We will process a refund as soon as we receive and confirm the returned item. Refund time may vary depending on the payment method, but it usually takes 7 business days.
Thank you for choosing Infinity Fantasy Clothing. We are committed to providing excellent customer service and ensuring your shopping experience is a pleasant and smooth one!